7u77's Privacy Policy

7u77 (referred to hereinafter as "we", "our", or "the platform") places the highest priority on the privacy of its users. This Privacy Policy ("Policy") describes what information is collected when you use the 7u77 website and related services, how it is used, and what rights you have.

This Policy applies to website visitors, registered members, and anyone who uses any digital service provided by 7u77. By using the services of this platform, you are considered to have read and agreed to the terms of this Policy.

This Privacy Policy must be read together with our Terms and Conditions. Both documents together form the complete legal framework governing the relationship between 7u77 and its users. In the event of any conflict or ambiguity, the interpretation in this Privacy Policy shall be final.

7u77 collects user information in several ways. The information collected is divided into the following categories:

2.1 Information Provided Directly

You provide the following information directly to us during registration, login, or account management:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Payment method details (e.g. bKash, Nagad, Rocket, Upay account numbers)
• National ID card or other identity document details (for identity verification)

2.2 Automatically Collected Information

Certain information is collected automatically while you use the 7u77 platform. This includes:

• IP address and device type
• Browser name and version
• Date and time of accessing the platform
• Pages visited and session duration
• Referral source (where you came from)
• Game history, bets, and transaction records

2.3 Information Received from Third Parties

In some cases, we may collect additional information from legitimate third-party service providers for fraud prevention and identity verification purposes. This information is strictly controlled and used only for specified purposes.

7u77 uses the collected information for the following specific purposes:

1. Account management and identity verification: Confirming your identity is necessary to create, maintain, and keep your account secure.
2. Financial transaction processing: Processing deposit and withdrawal requests properly and ensuring transaction security.
3. Service improvement: Analysing user experience to improve the platform's functionality and content.
4. Communication: Contacting you for account-related notifications, transaction confirmations, and customer support.
5. Fraud and abuse prevention: Identifying suspicious activity and ensuring account security.
6. Responsible gaming: Identifying risky gaming behaviour under our Responsible Gaming policy and providing users with necessary support.
7. Technical support and troubleshooting: Identifying and resolving technical issues on the platform.

Your personal information will not be used for any purpose beyond those listed above. If your information is needed for any new purpose, you will be informed in advance.

7u77 uses industry-standard security technology to protect your information. The key components of our security system are as follows:

4.1 Encryption

All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. Sensitive data such as passwords and payment information is stored using strong encryption algorithms.

4.2 Access Control

Your personal information can only be accessed by authorised staff and only when required for necessary work. All access is logged and reviewed regularly.

4.3 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal and financial obligations. After that period, the information is securely deleted.

4.4 Security Breach

If a security breach ever occurs and there is a possibility that your information has been compromised, we will notify you as quickly as possible and take the necessary steps.

7u77 never sells, rents, or commercially transfers your personal information to third parties. However, limited information may be shared in specific circumstances:

5.1 Service Providers

Only information necessary for service delivery may be shared with trusted third-party service providers that assist in operating our platform (such as payment processing companies, game provider companies, and security services). These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Required information may be provided to the relevant authorities pursuant to a court order or valid legal process. In such situations, we will make every effort to protect your privacy within the limits of the law.

5.3 Fraud Prevention

Specific information may be shared with relevant authorities or partner organisations where necessary to prevent fraud, money laundering, or other illegal activity.

Outside the three cases described above, your information will not be passed to any third party without your consent.

7u77 uses cookies and similar tracking technologies to improve the user experience on its website.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security, and cannot be disabled.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to understand which parts of the platform are used the most. This information is completely anonymous.

6.2 Cookie Control

You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform. Disabling cookies may mean that login sessions and preference data are not retained.

6.3 Local Storage

In addition to cookies, we may also use the browser's local storage. The purpose is the same — to improve your experience of using the platform.

As a user of the 7u77 platform, you have the following rights over your personal information:

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it. To make this request, contact our support team directly.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases involving legal obligations or records related to ongoing financial transactions.

7.4 Right to Object to Processing

You may object to marketing communications at any time and opt out of such communications.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact our customer support team via live chat or email. We generally process your request within 30 business days.

All services on 7u77 are strictly for persons aged 21 or above. We do not knowingly collect or store information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor has registered, that account will be closed immediately and all associated information will be securely deleted.

If a parent or guardian suspects that their minor child has registered on 7u77, please contact our support team immediately — we will act promptly.

7u77 supports deposits and withdrawals using Bangladesh's popular mobile financial services — bKash, Nagad, Rocket, and Upay. Your payment information is processed with the highest level of security during financial transactions through these payment methods.

9.1 Payment Data Processing

Your mobile banking number and transaction details are secured through industry-standard encryption. OTPs or PIN codes used for payment verification are never stored on our servers — they go only to the relevant payment operator's system.

9.2 Transaction Records

All deposit and withdrawal records are stored securely and you can view your transaction history from the account dashboard whenever needed. These records are used for verification and dispute resolution.

9.3 Important Caution

No representative of ours will ever ask for your password, OTP, or PIN code over the phone or in chat. If you receive any such request, treat it as suspicious and inform us immediately.

7u77 reserves the right to modify or update this Privacy Policy as needed. The following process will be followed when changes are made:

• If significant changes are made to the Policy, the "Last Updated" date at the top of the page will be changed.
• For important changes, registered users will be notified in advance via email or platform notification.
• Continuing to use the platform after changes have been made will be considered acceptance of the updated Policy.
• If you do not agree with the changed Policy, you may close your account.

Full details of all rules and conditions related to the use of our services can be found on our Terms and Conditions page.

If you have any questions, concerns, or complaints about the Privacy Policy, contact our support team directly. We are ready to assist in both Bengali and English.

To learn more about your rights and security, read our About Us page — it outlines 7u77's service values and commitments in detail.